Tower Club FAQ

Please see below for a list of Frequently Asked Questions

Tastings:

Tower Club Members enjoy a complimentary tasting flight at our tasting bar per club shipment for you and (up to) 3 guests. Complimentary wine tastings are a part of the Tower Club Loyalty Program.

Q: I have had 2 Club shipments and never tasted at the tasting bar, does that mean I receive 2 complimentary tastings?
A: Yes. We internally track how many times you redeem tastings, if you are unsure simply ask. If you do not have any complimentary tastings on your account we will charge your club card on file the next business day.

Customizations:

The Tower Club supports custom preferences for our 6 and 12 Bottle Club Members before your credit card is charged. Once your credit card is charged, wine inventory is “locked-in” and it is very difficult and costly to create custom orders after the fact.

Q: Can I switch-out or swap some of the wines in my club shipment?
A: Yes. This is one of the benefits of the 6 and 12 Bottle club members.

Q: How do I customize my club shipment?
A: As soon as the Tower Club wines are released, you should receive an email notification. After reviewing the selection, if you decide to add or replace a particular bottle of wine, simply respond to the email  or give us a call directly outlining what you would like customized. Remember, timing is important for us to ensure wine is allocated correctly, so please have your customization preferences to us within 1 week of receiving your club release email or we cannot guarantee your shipment will be customized.